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最もよくある質問の答え:

注文した住所を変更する

For security reasons, we unfortunately cannot make address changes once an order has been placed.  UPS and FedEx will make three attempts to deliver your package to the provided address, and after the third attempt you will be able to arrange for pickup from the nearest UPS or FedEx facility.   Otherwise, the shipment will be returned to our warehouse and a refund will be processed for the items.   There is a small possibility that we may be able to cancel your current order, as long as it has not... Read More »

海外発送で、関税/VAT/輸入費をさけるため荷物をギフトとして扱う

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize GoPro’s ability to continue exporting products.

当日発送の打ち切り時間

For U.S. orders and orders outside of EU Zone: Same day shipping is offered for orders shipping to a U.S. address with FedEx 2-Day or FedEx Overnight selected during the checkout process, if received by 10:30am PT on business days. For EU Zone orders: Order cut off is 12pm-CET for same-day shipping on business days.

保証情報(EU)

Warranty Information (EU) We're disappointed if you're not completely satisfied with your GoPro purchase. We take a lot pride in our products and service! If you are experiencing a problem with a GoPro purchase, please take a minute to read the information below to determine if your issue is covered under the GoPro warranty. 30 DAY MONEY BACK GUARANTEE: (GoPro Webstore Purchases) We want you to be totally psyched about the products you purchase from GoPro's online store. If at any time within 30 days of receiving your order, you are... Read More »

GoProのご注文状況の確認方法

If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.