When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer. USB ports on the back of a computer are more reliable than USB ports on the front. Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.
The batteries used in the HD HERO cameras need to be power cycled a few times when they're new before you'll get the full battery-life out of them. To power cycle your battery, please charge until full and deplete by recording a video with the camera. Repeat this three times. Your battery-life should then be about 2 hours of continuous recording. If you continue to have shortened battery-life, please contact GoPro Customer Support.
Unfortunately there has been an issue with an older version of the HD HERO2 camera software, which would sometimes prevent the camera and BacPac from properly communicating, that then causes the LCD BacPac to not fully power on. We have released a newer software for the camera, which prevents this from ever happening, and also repairs communication with the BacPac if it has failed for you. Please take a look at the LCD BacPac Black Screen with HD HERO2 camera article for instructions on how to fix your LCD BacPac.
When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to...
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It is possible to control both HD HERO Original cameras, and HD HERO2 cameras with a single Wi-Fi Remote. Each camera will need to have a Wi-Fi BacPac that is paired with the single remote.
You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro...
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The HD HERO2 camera software is not designed to be downgraded. Putting an earlier camera software version on the camera will break it, making it inoperable. As such, we do not support downgrading your camera software to an earlier version. Breaking your camera by downgrading the camera software is not something that is covered under our manufacturer's warranty.
The red lights do not indicate that the two cameras are in or out of sync. Since this feature can be turned off in the settings menu (BLO/BLF) they are not a requirement to indicate synced recording. You may find that in some instances they match up, and others do not.
The 3D HERO System is currently compatible with HD HERO Original camera and the HD HERO2 camera. It is not compatible with the Standard Definition HERO camera or the HD HERO 960 camera. You will need to update your camera's software before using the 3D HERO System. HD HERO Original Camera Software Update HD HERO2 Camera Software Update
If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem: Power off the camera. Reformat the SD card in the camera or in the computer. Redo the software update manually through the software updater. Try a different SD card if possible. Follow the links below for instructions on how to manually update the camera software. HERO3 Manual Firmware Update Instructions HD HERO2 Manual Firmware Update Instructions